Wordcraft
Wordcraft Legal Translation & Attestation
Goals
Wordcraft delivers translation, attestation, notarization, business setup and visa services across multiple UAE offices. Enquiries for very different services arrived by WhatsApp, web and social, and each had to reach the right specialist fast. With teams spread across offices, routing leads correctly, guaranteeing quick response, and seeing which office and agent was actually performing were all hard to manage.
The Yalla solution
Yalla auto-assigns every enquiry by service line and by agent responsiveness — a translation lead goes to the translation team, a visa lead to visa specialists — balancing to whoever is responding fastest. It replies instantly in Arabic or English, qualifies the request, and logs every conversation to a pipeline. Managers get a live view of response times, workload and conversion across every office and agent.
“We run several offices and five service lines. Yalla assigns every new lead to the right specialist automatically — by service and by who’s responding fastest — and shows us exactly how each office and agent is performing. Nothing waits, and nothing gets dropped.”
The results
Leads reach the right specialist in seconds and response times dropped sharply. Management can finally compare performance across offices and agents — coaching the slow, rewarding the fast — and no enquiry sits unanswered.
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Offices
- United Kingdom
- United Arab Emirates
- United States