ReMed Medical Management
Ayesha · ReMed Medical Management
Goals
ReMed markets regenerative treatments — stem cell, PRP, exosome and IV therapy — across SEO, Google Ads and Facebook/Instagram, plus direct WhatsApp. Enquiries arrived in different formats, at all hours, and landed in different inboxes. Follow-up was manual and slow, high-intent patients cooled off before anyone replied, and after-hours enquiries (the clinic runs 12–8pm) were missed. Worst of all, there was no clear view of which campaign or channel was actually producing booked consultations.
The Yalla solution
Yalla gives ReMed a dedicated pipeline for every acquisition source. Each lead — an SEO enquiry form, a Google click-to-WhatsApp, or a Meta lead ad — is captured automatically, tagged by its source, dropped into the matching pipeline, and auto-assigned to the right team member. Yalla then replies instantly in the patient’s language, qualifies treatment interest and urgency, and books the consultation or routes it to the clinician — 24/7 — with WhatsApp, Instagram and Facebook all in one inbox.
“We run SEO, Google Ads and Facebook campaigns, and every enquiry used to land somewhere different. Now Yalla drops each lead into the right pipeline automatically, assigns it, and replies within seconds — so we can see which channel actually books patients, and nothing slips through.”
The results
Every channel now has its own tracked pipeline, so ReMed can compare cost-per-booked-patient by source and reinvest in what works. No lead sits unassigned or unanswered, first reply is near-instant day or night, and after-hours enquiries get captured and booked instead of lost.
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Offices
- United Kingdom
- United Arab Emirates
- United States